When Booking a session
Dates outlining availability will given to potential clients. These dates will not be secured until confirmed by both parties and the deposit paid in full.
You must be over 18 to book any of our boudoir packages or be photographed alone in the studio. Under 18’s must be accompanied by a parent or guardian.
Photography sessions will be within the agreed time period. There will be no extra time given for late arrivals. Any time extension will be charged at a rate of £50 per hour.
During the Session
During photo shoot sessions no other form of photography is permitted. This includes the use of mobile phones to take photographs. Should this occur the session will be ended immediately and any monies, payments or deposits will not be returned.
Cancelation or Postponement
Please give as much notice as possible if you need to change your appointment. Appointments cancelled with less then 24 hours notice will not be allowed to reschedule. The payment for the session will be forfeited. All deposits are non refundable. A session cancelled within 24 hours can be rescheduled should the sitting fee be paid again. Sessions can only be rescheduled once before the deposit is forfeited
All viewings take place at the photography studio. Photographs will be available to purchase during this viewing only. After the viewing photographs will not be available for purchase and to retrieve photographs from the archive after the viewing will incur a £50 archive retrieval fee and another viewing will be arranged.
Under no circumstances can copies be made of the images on the screen. Anyone caught making screen copies, or taking photos on their phones of the screen or any other means of copying the photographs will be in breach of Copyright Law in which copyright of the photographs is owned by the “creator” (in this case the photographer, Mun Lai Melanie Woodward, One Life Studio), which is protected in UK law by the Copyright, Designs and Patents Act 1988. Any clients found breaking this law will be billed for all the photographs in their viewing album at a value of £25 per photograph.
For this reason, all online and virtual platform meetings may be recorded.
Purchases and Products
Only photographs purchased can be used or held by the client.
Any product, whether physical or digital, ordered by the client must be paid for during the viewing.
All products (including digital) are bespoke and are non refundable and not exchangeable.
Any photographs not ordered by the client during the viewing will be archived and a £50 retrieval fee will be added to any future orders.
Please allow two weeks for orders from sign off to be complete, and more during peak periods such as holiday periods and bank holidays. All our products are created especially for you by professional services off site, so it takes time for us to receive your finished products.
Some products may take longer and an estimated time period will be given at the time of ordering.
Minimum spend per session of £200 (except corporate headshots).
Gift Certificates and Vouchers
Gift Certificates and Photography Vouchers are the property of One Life Studio and have no cash value. They are not for resale publication. Valid in the UK only. Valid for use only by the recipient unless otherwise agreed in writing. The booking or product order must be made within 365 days of the issue date, as per the receipt or by the date specified on the voucher. Vouchers and Gift Certificates are non-negotiable, Non-transferable and non-refundable in part or full. If in the event a photography sitting is cancelled by you only moneys paid in addition to the value of the voucher will be subject for refund. (reschedule of photography sitting is allowable subject to availability and at the discretion of One Life Studio and it’s members.) All products purchased with the voucher in part or in full or with other funds are non-refundable unless faulty or damaged upon receiving the goods. No change will be given for the remaining value of the voucher. Vouchers cannot be used in conjunction with any other offer or promotion. Only one voucher per transaction or photography sitting and only one voucher per household is valid. Vouchers may be exchanged for good of a higher price than the face value of the voucher on payment of the difference. This voucher cannot be exchanged for cash. Mutilated, damaged or defaced vouchers cannot be exchanged. No liability will be accepted for the replacement nor refund of lost, stolen or destroyed vouchers. No photographs or products are included with photographic sessions unless stated on the voucher. Bump to Baby membership is only valid for one child. Bump to Baby complimentary frame is only available after all three sessions have been completed. Voucher only valid with original proof of purchase attached.
By booking a session with One Life Studio you enter into and declare your understanding and agreement of the Terms and Conditions as outlined above.
Due to the current COVID19 pandemic certain measures have been put in place for everyone’s safety.
To keep the cost of our services affordable for all we will not be increasing our rates to cover cleaning times. But sessions will be kept to strict booked sessions to allow time for cleaning and ventilation between sessions. 1 hour for portrait sittings 2.5 hours for newborn shoots and 3 hours for makeover/boudoir shoots. This still gives plenty of time for capturing beautiful photographs and additional time can be purchased at a rate of £50 per hour. Any additional time will be given at the photographers discretion.
All props and the studio floor will be thoroughly cleaned between sessions and props left in quarantine for 3 days. The studio windows will be open throughout the session and left to air between sessions.
Before arriving at the studio
We ask that all clients please take a lateral flow test within 12 hours of coming to the studio. These can be obtained through the NHS free of charge.
It is vital that you inform One Life Studio if you display any COVID19 symptoms or have had a confirmed positive COVID19 test or asked to isolate before or after your session (up to two weeks after). Should anyone arrive with any COVID19 symptoms the shoot will be cancelled immediately and no payment/deposits returned.
We would normally provide clients with refreshments, but we ask that where possible to bring a bottle of water for yourselves to reduce the risk of transmission.
Toilets will be thoroughly cleaned before and after each client’s session.
During the shoot
Please wear a mask at all times unless you are being photographed or having a makeover. A mirror is provided to touch up makeup/hair.
Please refrain from touching props that are not being used in your session and please ask your children to do the same. This reduces the prop choice the next client have available to them for their session. Where possible props will be kept out of reach.
No food to be consumed on the premises except for children and please apply the hand gel provided before and after eating. (This should be kept to necessity for your own safety)
Please keep any additional items to a minimum and brought in a bag to keep items together.
It is everyone’s responsibility to keep everyone safe at this time and together we can get through this pandemic.